FAY DA Bakery
Fay Da has been an abc POS customer since 2018, having installed POS terminals in all of its 11 stores throughout Manhattan and Queens.
abc Pos Terminal
abc Pos Challenge
The main challenge for Fay Da has been providing quality service with an outdated POS system. With an old system, the staff was facing several problems, such as not being able to customize cake orders or having to rely on pens and paper for placing central kitchen orders. Outdated tools also forced the staff to multitask, which prevented each service from having high quality and the staff from making the most out of their resources. Without an up-to-date system, Fay Da had also been unable to evolve into a multi-chain location.
abc Pos Solution
The solution to Fay Da’s problems came in the form of user-friendly POS software. This technology allows employees to manage orders and inventory from their smartphones and computers to save time and money for all services. With cloud-based software, the staff doesn’t need to keep information on paper and worry about losing data. The team can also access data at any time and location in case their services are needed while they are outside of the main office.
abc Pos Outcome
The outcome of using the software has brought a variety of benefits to Fay Da, such as spending less money on human resources. The staff has been able to provide better and faster services for customers, especially for orders at the front bakery. Tasks also don’t take as long to accomplish, which makes it easier to keep customers happy. Because the team is able to provide more and better services, the business has seen an increase in revenue. With cloud-based data, Fay Da is now able to expand to multiple stores, which allows the chance for increased brand recognition.